Complaints process for the Family Relationship Services
All Family Relationship Service providers are required to have procedures in place to receive feedback on their services, including complaints. Information on a service provider's complaints policy is available at the service outlet. If you wish to make a complaint about a Family Relationship Service, contact the service provider management directly in the first instance.

If you are not comfortable talking directly with the service provider or if you are not satisfied with how your complaint has been handled by the provider, contact the FaHCSIA switchboard on 1300 653 227 so your complaint may be directed to the appropriate area.