Complaints - CSA
To complain about a government business, department, agency or local government in your State or Territory Your State/Territory Ombudsman can independently and impartially investigate, review and resolve complaints concerning state / territory / local government departments and agencies, statutory authorities, public servants, local councillors and council staff and police. Any person, organisation or association or MP on behalf of a constituent can make a complaint. There is no charge to you. VICTORIA (1) State Ombudsman The Victorian Ombudsman investigates some complaints about police. But most are referred to the police for investigation and then reviewed by the Ombudsman. Level 22 459 Collins Street Melbourne 3000 Phone - (03) 9613 6222 (Melb metro) Freecall™ 1800 806 314 (inside Victoria) How to complain Your complaint must be put in writing. The Act requires this. If you have difficulty with writing or with English, the Ombudsman may accept a signed statement taken during interview. Online complaint form Website You may also be able to obtain advice by contacting either -
NEW SOUTH WALES (1) State Ombudsman In addition to the areas listed above, the NSW Ombudsman also takes complaints about NSW non-government schools, child care centres and substitute residential child care agencies. Level 24, 580 George St Sydney 2000 Phone - Tollfree 1800 451 524 (inside NSW) (02) 9286 1000 (Sydney metro) Fax - (02) 9283 2911 TTY - (02) 9264 8050 (Deaf and hearing impaired) Website How to complain Complaints must be in writing, but you can ring for advice and assistance. Online complaint form Tips for making a complaint (2) Police Integrity Commission (NSW) The Commission takes complaints about serious police corruption and misconduct. GPO Box 3880 Sydney 2001 Phone - (02) 9321 6700 (Sydney metro) Freecall™ 1800 657 079 (inside NSW) Fax - (02) 9321 6799 QUEENSLAND Queensland Ombudsman Level 17, 53 Albert St Brisbane 4000 GPO Box 3314 Brisbane 4001 Phone - Freecall™ 1800 068 908 (within Qld only) (07) 3005 7000 (Brisbane metro) TTY - (07) 3006 8174 Fax - (07) 3005 7067 Website You can complain to our Office in person, in writing (post, fax or email), by phone or online using the online complaint form. SOUTH AUSTRALIA (1) State Ombudsman 5th floor, East Wing, 50 Grenfell Street Adelaide 5000 Phone - (08) 8226 8699 (Adelaide metro) Freecall™1800 182 150 (within SA) Fax - (08) 8226 860 2 Website How to complain Information on lodging a complaint Online complaint form (2) Complaints against police - Police Complaints Authority 50 Grenfell Street Adelaide 5000 GPO Box 464 Adelaide 5001 Phone - (08) 8226 8677 Fax - (08) 8226 8674 WESTERN AUSTRALIA Western Australian Ombudsman 12th floor, St Martins Tower, 44 St Georges Terrace Perth 6000 GPO Box Z5386, Perth 6831 Phone - (08) 9220 7555 (Perth metro) Freecall™ 1800 117 000 (within WA) Fax - (08) 9325 1107 Email link Website How to complain You can ring for advice but your complaint must be in writing. You can use the online complaint form. TASMANIA The Office of the Ombudsman GPO Box 825 Hobart 7001 Phone - 1800 001 170 (freecall any where within Australia) Fax - (03) 6233 8966 How to complain You must put your complaint in writing. You can use the Ombudsman's complaint form or contact the office for a copy. Website ACT ACT Ombudsman (The Commonwealth Ombudsman is also the ACT Ombudsman.) Ground floor, 1 Farrell Place Canberra 2600 GPO Box 442 Canberra 2601 Phone - 1300 362 072 (cost of a local call) Website Information to help you with your complaint: NORTHERN TERRITORY Ombudsman for the Northern Territory Toll Free Phone: 1800 806 380 Darwin: 12 Floor, NT House, 22 Mitchell Street GPO Box 1344 Darwin 0801 Phone - (08) 8999 1818 Fax - (08) 8999 1828 Alice Springs: Ground Floor, Centrepoint Building Hartley Street, Alice Springs 0870 PO Box 2388, Alice Springs 0871 Phone - (08) 8951 5818 Fax - (08) 8951 5828 Website Making a complaint Online complaint form | Fathers4Equality | this page has been most recently updated on 13 April 2010 |
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