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Complaints – Child Support Agency

 
complaints

Commonwealth Ombudsman

The Commonwealth Ombudsman takes complaints about the administrative actions of Australian Government departments and agencies, such as: 

  • Australia Post
  • Australian Defence Force
  • Australian Taxation Office
  • Centrelink
  • Medicare
  • Child Support Agency
  • Australian Federal Police
  • Immigration

Ground Floor, 1 Farrell Place Canberra 2600
GPO Box 442 Canberra 2601
Phone 
– 1300 362 072 (cost of a local call)
Email 
Website

Information to help you with your complaint: 

    • How the Ombudsman can help you here
    • ‘Making a complaint’ brochures (in a range of languages) here
    • Complaint tips, FAQs and an online complaint form here

 

To complain about a government business, department, agency or local government in your State or Territory

Your State/Territory Ombudsman can independently and impartially investigate, review and resolve complaints concerning state / territory / local government departments and agencies, statutory authorities, public servants, local councillors and council staff and police. Any person, organisation or association or MP on behalf of a constituent can make a complaint. 
There is no charge to you. 

VICTORIA 

(1) State Ombudsman 

The Victorian Ombudsman investigates some complaints about police. But most are referred to the police for investigation and then reviewed by the Ombudsman. 

Level 22 459 Collins Street Melbourne 3000
Phone 
– (03) 9613 6222 (Melb metro)
Freecall™ 1800 806 314 (inside Victoria) 

How to complain 
Your complaint must be put in writing. The Act requires this. If you have difficulty with writing or with English, the Ombudsman may accept a
signed statement taken during interview.
 Online complaint form 

Email 
Website

You may also be able to obtain advice by contacting either –

    • the State Government department with responsibilities in the specific area of your complaint eg. planning, community services, education

or

    • the Office of Local Government (03 9208 3333) which is responsible for policy development in respect of local government in Victoria.

Other useful information:

NEW SOUTH WALES 

(1) State Ombudsman
 

In addition to the areas listed above, the NSW Ombudsman also takes complaints about NSW non-government schools, child care centres and substitute residential child care agencies. 

Level 24, 580 George St Sydney 2000
Phone
 – Tollfree 1800 451 524 (inside NSW)
(02) 9286 1000 (Sydney metro)

Fax
 – (02) 9283 2911
TTY
 – (02) 9264 8050 (Deaf and hearing impaired) 
Email 
Website 

How to complain

Complaints must be in writing, but you can ring for advice and assistance. Online complaint form 
Tips for making a complaint

(2) Police Integrity Commission (NSW)

The Commission takes complaints about serious police corruption and misconduct. 

GPO Box 3880 Sydney 2001
Phone 
– (02) 9321 6700 (Sydney metro)
Freecall™ 1800 657 079 
(inside NSW)
Fax 
– (02) 9321 6799 



QUEENSLAND

Queensland Ombudsman 

Level 17, 53 Albert St Brisbane 4000
GPO Box 3314 Brisbane 4001 

Phone
 – Freecall™ 1800 068 908 (within Qld only) 
(07) 3005 7000 (Brisbane metro)
TTY – 
(07) 3006 8174 
Fax
 – (07) 3005 7067 

Email 
Website 

You can complain to our Office in person, in writing (post, fax or email), by phone or online using the online complaint form.

 



SOUTH AUSTRALIA 

(1) State Ombudsman 

5th floor, East Wing, 50 Grenfell Street Adelaide 5000
Phone
 – (08) 8226 8699 (Adelaide metro)
Freecall™1800 182 150 
(within SA) 
Fax 
– (08) 8226 860
2
Email
Website 

How to complain


Information on lodging a complaint 
Online complaint form

(2) Complaints against police – Police Complaints Authority

50 Grenfell Street Adelaide 5000
GPO Box 464 Adelaide 5001

Phone
 – (08) 8226 8677
Fax 
– (08) 8226 8674



WESTERN AUSTRALIA

Western Australian Ombudsman 

12th floor, St Martins Tower, 44 St Georges Terrace Perth 6000
GPO Box Z5386, Perth 6831

Phone 
– (08) 9220 7555 (Perth metro)
Freecall™ 1800 117 000 
(within WA)
Fax 
– (08) 9325 1107 
Email link 
Website 

How to complain

You can ring for advice but your complaint must be in writing. 
You can use the online complaint form.



TASMANIA 

The Office of the Ombudsman 

GPO Box 825 Hobart 7001 
Phone
 – 1800 001 170 (freecall any where within Australia) 
Fax – (03) 6233 8966 

How to complain

You must put your complaint in writing.
You can use the Ombudsman’s 
complaint form or contact the office for a copy. 
Email

Website
ACT 

ACT Ombudsman 

(The Commonwealth Ombudsman is also the ACT Ombudsman.) 

Ground floor, 1 Farrell Place Canberra 2600
GPO Box 442 Canberra 2601

Phone 
– 1300 362 072 (cost of a local call)

Email 
Website 

Information to help you with your complaint:

    • How the Ombudsman can help you here
    • ‘Making a complaint’ brochures (in a range of languages) here
    • Complaint tips, FAQs and an online complaint form here



NORTHERN TERRITORY

Ombudsman for the Northern Territory 

Toll Free Phone: 1800 806 380

Darwin: 12 Floor, NT House, 22 Mitchell Street
GPO Box 1344 Darwin 0801
Phone 
– (08) 8999 1818 
Fax 
– (08) 8999 1828

Alice Springs: Ground Floor, Centrepoint Building
Hartley Street, Alice Springs 0870
PO Box 2388, Alice Springs 0871 
Phone –
 (08) 8951 5818
Fax – 
(08) 8951 5828

Email
Website 
Making a complaint 
Online complaint form